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Posted on: January 13, 2021

Mountain Valley Emergency Communications Center to Accept Incident Related Imagery from 9-1-1 Caller

Millburn Short Hills First Responder ambulances driving into distance

Mountain Valley Emergency Communications Center (MVECC) becomes first public safety answering point in New Jersey and Northeast to accept Incident Related Imagery (IRI) from 9-1-1 callers through Motorola Solutions CommandCentral Citizen Input integration 

 Mountain Valley Emergency Communications Center (MVECC), a regional public safety answering point serving the communities of New Providence, Summit, and Millburn, New Jersey, announces the implementation of Motorola Solutions CommandCentral Citizen Input, an application which will allow 9-1-1 callers to send pictures and video or “Incident Related Imagery” from an emergency scene to first responders through the 9-1-1 system. MVECC is the first public safety answering point in the state and the first in the northeastern part of the nation to operationalize this new public safety solution. “Mountain Valley Emergency Communications is a true leader among public safety agencies,” said Lynne Houserman, vice president, Emergency Call Handling, Software Enterprise, Motorola Solutions. “CommandCentral Citizen Input is a brand-new service from Motorola Solutions; Mountain Valley Emergency Communications is an early adopter among 9-1-1 agencies in the Northeast and the first to implement it in New Jersey since its recent release. By deploying CommandCentral Citizen Input, MVECC is providing their citizens with a lifeline, enabling them to quickly provide 9-1-1 call takers with images, streaming video or recordings through a cloud-based service so that the call takers have added information to inform their decision-making and expedite a safe response to the event.”

Executive Director D. Jeremy DeMar, MA, CPE, ENP added “Since the very first 9-1-1 call was made over fifty years ago, emergency communications professionals have relied on 9-1-1 callers to provide emergency information verbally. While our nation’s 9-1-1 professionals do a wonderful job determining the nature of a problem based solely on what they are hearing, advances in technology and in the wireless devices many people carry now permits callers to send images and video directly from an emergency scene to 9-1-1 and first responders. Motorola’s CommandCentral Citizen Input will for the very first time, allow MVECC’s 9-1-1 professionals to receive Incident Related Imagery (pictures and video) from a 9-1-1 caller and relay it accordingly to our public safety partners responding to an emergency. A true game-changer for the 9-1-1 profession.”

MVECC expects delivery and initial testing of the CommandCentral Citizen Input application to occur in January 2021, with staff training and implementation to follow. Since the visual component of 9-1-1 call processing is a completely new initiative for the emergency communications profession, MVECC has created an Incident Related Imagery (IRI) workgroup consisting of several frontline dispatch personnel, who will work closely with MVECC’s Leadership Team to develop policies and procedures for the use of this technology.

Persons experiencing an emergency should always call 9-1-1 first.

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