FAQs • Millburn Township, NJ • CivicEngage

What information will I receive about this program?: The Township of Millburn and CUC/Concord will send notices via the US Postal Service, maintain a website, and host several public meetings. Residents will receive at least 2 letters via U.S. Mail. The first letter will be an official informational packet from the Township of Millburn that provides program details. The second will be a confirmation letter from JCP&L stating you are participating in the program and the date your supplier will change from JCP&L to the new, lower cost supplier.

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Community Choice Aggregation

1. What is a Government Energy Aggregation program?: Electric and natural gas service includes supply (sources/production of energy) and distribution (delivery of energy to homes and businesses). Currently, JCP&L provides both supply and distribution of energy. With an energy aggregation program, the Township of Millburn can pool (aggregate) the energy supply of residents to obtain a lower energy supply price from a third-party supplier than what JCP&L is currently charging.

2. What is a Renewable Government Energy Aggregation program?: A Renewable Government Energy Aggregation program is a Government Energy Aggregation program that incorporates an additional percentage of renewable energy, with the goal of a lower energy supply price.

3. Why establish a Renewable Government Energy Aggregation program?: With a Renewable Government Energy Aggregation program, Millburn residents could access a higher percentage of renewable energy supply than JCP&L at a lower price, making access to renewable energy safe, convenient, and affordable.

4. Who are Commercial Utility Consultants and Concord Energy Services?: Commercial Utility Consultants (CUC) and Concord Energy Services are energy consultants licensed by the New Jersey Board of Public Utilities (NJBPU). CUC and Concord have been retained by the Hunterdon Area Energy Cooperative and the Township of Millburn to administer and implement the HAEC GEA Program. CUC and Concord have been in business since 1975 and 1989 respectively, and currently support large-scale government energy aggregations in the State of New Jersey.

5. Do I have to participate in this program?: No. You can opt-out of this program at any time during the program with 30 days’ notice via www.njaggregation.us/HAEC, calling (877) 292-3904, or by returning the response card provided in the program mailer.

6. Will I be penalized if I do not participate in this program?: No. If you opt-out of this program you can stay with JCP&L or choose your own third party supplier.

7. Are there any fees to participate or not participate in this program?: No. There are no fees or penalties for you to be included in or opt-out of this program, even after it starts.

8. Who will read my meter and send the monthly bill if I enroll in the CEA Program?: JCP&L will continue to read your meter and send you your bill.

9. Who do I call for a power outage or I have questions about my monthly bill?: You will continue to call JCP&L for any emergencies, outages, or questions about your bill.

10. Am I going to have to pay more than one monthly bill if I am a part of this program?: No. You will continue to pay one bill directly to JCP&L. Your itemized bill will show the rate for distribution from JCP&L and the rate for supply from the new, lower cost supplier.

11. Will budget billing be offered as part of this program?: Yes. Budget billing is offered.

12. What happens if Millburn decides to not continue the HAEC program?: All residents will be sent back to JCP&L at the end of the initial contract period.

13. Will there be a change or disruption in my energy service?: No. You will see no change in service - JCP&L will continue to provide electricity and natural gas through the same wires and pipes, maintain energy infrastructure, and respond to emergencies. There will be no disruption of service if and when the supplier changes from JCP&L to a third-party supplier, or back.

14. Will the Low-Income Home Energy Assistance Program (LIHEAP) and Lifeline benefit programs for low income residents still apply if I participate in the Energy Aggregation Program?: LIHEAP is a federally-funded program administered by the Department of Community Affairs to assist low-income households with paying their heating bills. Lifeline or Universal Service programs are state-funded programs to assist low-income households with paying their energy bills. This program will not impact a customers’ eligibility for LIHEAP or bill credits for Lifeline or Universal Service programs.

15. If I have solar panels, can I be a part of this program?: Most third-party suppliers are not able to process the net metering portion of the solar credits at this time. It is recommended that you not participate in this program in order to prevent losing your credits.

16. If I already have another third-party supplier, can I be a part of this program?: You will not be eligible to participate in this program if you already have a third party supplier at this time. When your contract expires with your current third-party supplier, you can then choose to participate in this program.

17. What information will I receive about this program?: The Township of Millburn and CUC/Concord will send notices via the US Postal Service, maintain a website, and host several public meetings. Residents will receive at least 2 letters via U.S. Mail. The first letter will be an official informational packet from the Township of Millburn that provides program details. The second will be a confirmation letter from JCP&L stating you are participating in the program and the date your supplier will change from JCP&L to the new, lower cost supplier.

18. Will people be knocking on my door or calling me about this program?: No one associated with program, the HAEC, the Township of Millburn, or the third-party supplier will be knocking on your door or calling you, unless they are responding to a message that you left with customer service. Please be wary of anyone trying to obtain your information by solicitation. All program information is strictly sent via U.S. Mail and available the program website.

19. Can my information be sold to advertisers or energy companies?: No. All personal and account information, including your address and account number, is kept confidential.

20. Where can I get more information or answers to additional questions?: You can visit www.njaggregation.us/HAEC or contact CUC/Concord’s Customer Service Team at (866) 688-5197.